Delivery & Returns
Every effort is taken , so that your delivery is received safely and as ordered. We offer postage insurance on customised orders which we would strongly suggest you utilise, particularly for overseas orders. We are unable to control postage time, customs, delays or issues with postal services.
Delivery timing will depend largely on the amount of time your order takes to create and our current order load (which will be communicated to you at the time of your order). The nature of slow organic creation, is exactly that 'slow', unapologetically so. Organic creation is completed with love, devotion and care with very close attention to details - it's the little things that make a difference. The difference between a home cooked meal made with love versus a fast food drive through...
We gladly accept returns of standard product in the event of your order being incorrect or defective in any way.
Just contact us to discuss and within: 14 days of delivery
Ship items back to us within: 30 days of delivery
We do not however accept cancellations or returns of personalised or customised orders (due to their nature, the labour, time and botanicals needed).
But, please contact us directly if you have any concerns, as we'll be happy to assist you.
In regards to skincare & beauty formulations please read all ingredients prior to your purchase as we don't wish you to aggravate any existing allergies.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.